Certificate IV in Frontline Management has been designed for individuals taking the first
line of management in a wide range of organisational and industry contexts. They are likely to have
existing qualifications and technical skills in any given vocation or profession, yet require skills or
recognition in supervisory functions. At this level frontline managers provide leadership and guidance to
others and take responsibility for the effective functioning and performance of the team and its work
outcomes.
What Will I Learn
- Implementing plans and managing projects
- Team leadership and team effectiveness
- Analysing and presenting research
- Continuous improvement
- Monitoring workplace safety
- Customer service strategies
- Effective business relationships and networks
- Show leadership in the workplace
- Implement operational plan
- Monitor a safe workplace
- Promote team effectiveness
- Co-ordinate implementation of customer service strategies
- Address customer needs
- Report on financial activity
- Co-ordinate business resources
- Implement workplace information system
- Promote innovation in a team environment
- Implement continuous improvement
- Manage projects
- Establish networks
- Analyse and present research information
- Identify risk and apply risk management processes
- Establish effective workplace relationships
- Develop work priorities